Refund policy

 

Return Policy:

We want you to be completely satisfied with your purchase from Lucy Chic Bliss. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to ensure your peace of mind.

Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

Time Frame: You have 30 days from the date of purchase to initiate a return. After 30 days, unfortunately, we cannot accept returns or offer refunds.

Return Process: To initiate a return, please contact our customer support team at info@lucychicbliss.com or through our contact form on the website. Provide your order number and a detailed explanation of the reason for the return. Our team will guide you through the return process and provide you with further instructions.

Refunds: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your financial institution's policies.

Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the items.

Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return as per the return process mentioned above and place a new order for the desired item.

Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons, including but not limited to opened skincare products, cosmetics, and intimate apparel.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt of your order. We will work with you to resolve the issue promptly and ensure your satisfaction.

Please note that this return policy applies only to purchases made directly from our online store. If you have purchased our products from a third-party retailer, please refer to their return policy for assistance.

We strive to provide exceptional products and customer service, and we are here to assist you with any questions or concerns. Your satisfaction is our top priority.

If you have any further inquiries about our return policy, please don't hesitate to contact us at info@lucy-chicbliss.com We are here to help!